Pawtalk

Privacy Policy

Last updated: April 2025

PawTalk (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights with respect to it.

1. Information We Collect

When you place an order or create an account, we collect information necessary to fulfill that order, including:

  • Name and email address - to send order confirmations, shipping updates, and customer support replies.
  • Shipping address - to deliver your order.
  • Payment information - all payment processing is handled by Stripe. We never see or store your full card number, CVV, or bank account details. Stripe's privacy policy governs the handling of your payment data.
  • Browsing behavior - we use Google Analytics to understand how visitors use our site (pages visited, time on site, referral source). This data is aggregated and anonymized.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Send transactional emails (order confirmations, shipping notifications, delivery updates).
  • Send abandoned cart reminder emails if you add items to your cart but don't complete checkout. You can opt out of these at any time by emailing us.
  • Respond to customer service inquiries.
  • Improve our store and understand which products and pages perform best.

3. We Do Not Sell Your Data

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. Period.

4. Cookies

Our website uses two categories of cookies:

  • Functional cookies - essential for the site to operate, such as keeping your cart items saved and maintaining your login session.
  • Analytics cookies - placed by Google Analytics to help us understand aggregate visitor behavior. No personally identifiable information is stored in these cookies.

You can disable cookies in your browser settings, though some site functionality (such as the cart) may not work properly without them.

5. Data Retention

We retain your order information for as long as necessary to fulfill legal, accounting, and customer service obligations. If you would like us to delete your personal data, please contact us and we will process your request in accordance with applicable law.

6. Security

We use industry-standard measures to protect your data, including HTTPS encryption on all pages and secure, access-controlled databases. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Governing Law

This privacy policy is governed by the laws of the United States. By using our website, you consent to the collection and use of information as described in this policy.

8. Contact

Questions or requests regarding your privacy? Contact us at support@pawtalk.shop. We will respond within 48 hours.