Our promise
Satisfaction guaranteed.
We want you and your pet to love every order. If something isn’t right, contact us within 30 days of delivery and we’ll make it right — no hassle.
Defective or wrong item? We’ve got you.
If your item arrives damaged, defective, or isn’t what you ordered, email us at support@pawtalk.shop with your order number and a photo of the issue. You do not need to ship anything back. We’ll send a replacement or issue a full refund — your choice — at no cost to you.
Not satisfied with your purchase?
If you’re not happy with your order for any reason, reach out within 30 days of delivery and we’ll work with you to find the best resolution — whether that’s a refund, a replacement, or store credit. Every situation is different and we handle each one personally.
How to reach us
- 1Email support@pawtalk.shop with your order number and a description of the issue (photos help).
- 2We’ll reply within 48 hours with a resolution.
- 3Refunds are issued to your original payment method and typically appear within 5–10 business days.
Questions? support@pawtalk.shop — we’re happy to help.